LAS VEGAS (October 14, 2014)—In an industry where small meetings can sometimes feel overlooked, Caesars Entertainment offers the perfect solution – Caesars Direct. This division of National Meetings and Events offers the same personal attention and care Caesars Entertainment’s industry customers rely on, but from a team that is solely focused on meetings for up to 30 rooms peak in Las Vegas or Atlantic City.
Caesars Direct was created in late 2013 by Vice President of Sales Jordan D. Clark, who wanted to provide his small business customers with faster service and quality responses from highly skilled salespeople. “I want all of our customers to feel as important as they are,” said Clark. “Small meetings are a vital piece of our business, and they deserve the same level of importance as our larger business customers.”
Clark then set Deborah Kase, an industry veteran with over 20 years of experience, on a mission to work exclusively with all of Caesars Entertainment’s small meetings customers. Caesars Direct offers small meetings the same time and attention Caesars Entertainment devotes to its larger meetings. These smaller meetings can qualify for the same concessions, such as having one food and beverage minimum and enjoying the same VIP treatment that Caesars Entertainment’s top gaming customers receive through the Meeting Diamond program, and they work with a compressed template for contracts that makes it easy for the team to provide a quick turnaround. Inquiries to the Caesars Direct team also receive an almost immediate response, with an average four-hour initial reply from one of the team’s managers. When Caesars Direct customers have larger meeting needs, their Caesars Direct manager can partner with their in-market sales manager for personalized experience.
“Traditionally Las Vegas has not valued small meetings, but we do,” said Kase. “We offer the flexibility and expertise that small meetings are looking for, and we can also add in the full entertainment experience if they want it.”
Customers are also excited about the quality and ease that comes with booking a meeting through Caesars Direct.
“I have been in my current position for almost two years and the guy who previously held my position always used Caesars Entertainment for our company’s meeting needs,” said Robert Walker, Motorcycle Sales and Racing Manager with Michelin North America, Inc. “So, when I came on board I used who he suggested I should use. That explains why I used Caesars Entertainment the first time. The reason I came back to Caesars Entertainment this year is simple. The ease of making my arrangements, the stress-free process, and most of all, for the people and staff [who work] at Caesars Entertainment. [My Caesars Direct Sales Manager] Katie Crain has made the entire process smooth, easy, and stress-free! I could not have asked for someone any better to handle my meeting needs than Katie! She is great at getting back to me, explaining the whole process, and is very patient with me. I am looking forward to my return trip to Vegas this year! I have no doubt that my meeting needs will be handled with care, professionalism, and will be worry free.”
With Caesars Direct, small meetings can rest assured that they will receive personalized service, VIP treatment and the professionalism that meetings and events customers have come to expect from Caesars Entertainment.
For more information on booking your next event through Caesars Direct, please call 855-MEET-CET (855-633-8238) or email firstname.lastname@example.org.